【Purpose】: The increasing number of foreign care workers ("foreigners") in Japan necessitates collaboration with Japanese care workers ("Japanese"). However, systematic training on cross-cultural care to Japanese has not developed sufficiently, and building a culture of collaboration between Japanese and foreigners is challenging. This study examined the effectiveness of an intervention for "intercultural care education" conducted on Japanese, based on an understanding of the work environment.
【Methods】: Intercultural care education was conducted to promote such as the understanding of cross-cultural adaptation, acceptance systems, through pamphlets. Thirty-eight participants responded to a web questionnaire, and the survey included the frequency of their interactions with foreigners, the usefulness the contents of the pamphlet, work engagement, social support, work satisfaction, stress.
【Results】: The Japanese understood each of the contents of the pamphlet; the system, adaptation, anxiety, and problems, and had an awareness of providing and implementing support for foreigners. In the correlation analysis, "gaining support from superiors" in the workplace was positively correlated with "understanding the acceptance system" while "gaining support from co-workers" was positively correlated with understanding of "the system", "anxiety", and "problems". Furthermore, "relation with foreigners" increased "adaptation", "work engagement", and "gaining support from coworkers".
【Discussion】: The Japanese got a deep understanding of foreigners through the pamphlet, and that the practice of intercultural education would affirm the understanding of the foreigners and support feasibility in times of need, in an atmosphere that facilitates help from superiors and coworkers.

Authors:
Kaori Hatanaka, Baika Women's University, Japan
Emiko Yamamoto, Aichi Medical University, Japan
Yoichi Yamano, Ritsumeikan University, Japan
Tomoko Tanaka, Okayama University, Japan

About the Presenter(s)
Mr Kaori Hatanaka is a University Associate Professor/Senior Lecturer at Baika Women's University in Japan

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