The Coronavirus disease 2019 (COVID-19) severely affects the tourism industry and caused many hotel business interruption and even announcement closure in Taiwan. How to reduce losses when disasters happen by understanding the business continuity management (BCM) methods in the hotel industry are important and urgent. It is also a core of business continuity management strategy for hotel industry. Currently, there is no research relative to business continuity management in the hotel industry. Therefore, this study will aim to adopt qualitative and quantitative methods to understand the key factors and actions for the hotel industry to their business continuity management. The main research objectives are: (1) exploring the key factors affecting the disaster business continuity management of hotel industry in Taiwan; (2) building a disaster business continuity management plan used for the hotel industry in Taiwan; (3) suggesting a series strategy. This study will be expected to consider risk identification and assessment, financial planning and preparation, key operations and support, organization and drill, adaptation and recovery, continuous review and improvement to discuss the key influencing factors of disaster business continuity management for hotel. In the meanwhile, tourist hotels in Kaohsiung and Pingtung are selected as research objects to demonstrate the empirical investigation. Finally, it is expected that the results of this study could enhance the ability of disaster business continuity management, and then improve the sustainability of hotel industry in Taiwan. It also can be the reference for Taiwanese government agencies and hotel industry to formulating relevant guidelines and strategies of business continuity management after disaster.
Chung-Hung Tsai, National Pingtung University, Taiwan
About the Presenter(s)
Professor Chung-Hung Tsai is a University Professor/Principal Lecturer at National Pingtung University in Taiwan
See this presentation on the full schedule – Friday Schedule